Return & Refund Policy

1. Returns & Exchanges

At MEROVOW, we accept returns and exchanges for both defective and non-defective products, including personalized and custom-made items, subject to the conditions below.

Return & Exchange Window

You may request a return or exchange within 30 days of delivery.

Product Condition

To be eligible for a return or exchange, the item must be new, unused, unworn, and in its original condition.

Return Method

All returns and exchanges must be sent by mail. Please contact us before sending your item back so we can provide the appropriate return instructions.

Return Shipping

For non-defective returns or exchanges, the customer is responsible for the return shipping costs.

For products that arrive defective or contain an error made by MEROVOW, please contact us before returning the item so we can assist with the appropriate return shipping arrangement.

Restocking Fee

No restocking fee will be charged for eligible returns or exchanges.

2. Custom Product Policy

Because personalized products are created according to the customer's specifications, please carefully review your customization details, including size, engraving text, photos, and other design information, before placing your order.

Custom and personalized items are eligible for returns and exchanges under the same 30-day return and exchange policy, provided that the item is new, unused, unworn, and in its original condition.

Customers may be responsible for return shipping costs for non-defective returns or exchanges.

3. Quality Issues & Customization Errors

If your order arrives with a manufacturing defect, is damaged upon delivery, or contains an error made by MEROVOW, please contact us within 30 days of delivery.

Eligible Issues

Examples include:

  • Manufacturing defects

  • Damage that occurred before or during delivery

  • A different size from the size ordered

  • Incorrect engraving or personalization made by MEROVOW

  • Other customization errors caused by us

Please email service@merovow.com with your order number and clear photos or videos showing the issue.

After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, remake, exchange, or refund, depending on the circumstances.

4. Order Cancellations
Cancellations are accepted only within 24 hours of purchase.

5. Return Process
-Please contact us at service@merovow.com if you want to return the order.

-Please include the following order information:
Full name, Address, Order Number, Date of purchase, Type of pendant purchased, Problem with order.

-Once our team has authorized it:
Items must be in their original, unworn condition with original packaging.

-Send your item(s), original packing materials, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. 

-Send your package to:

Yinglun International Trade (Guangzhou) Co., Ltd.

Room 104, Building 14, No. 225 Xichong Main Street, Shiqiao Street, Panyu District, 
Guangzhou City, Guangdong Province, 511400, 
China

Phone Number: +86 18926222636

All returned items are inspected upon receipt before the issuance of any refunds, exchanges, or credits. Merchandise that does not match our product data in our records will be returned or refused.

-Return Shipping: We cover the shipping cost for quality-related returns. For all other authorized returns, the buyer is responsible for return shipping costs.

6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method (PayPal) within 5 business days

Get in Touch with Merovow

We are here to help! Whether you have a question about our items or need assistance with your order, please feel free to reach out.

Customer Support Email: service@merovow.com

Phone Number: +86 18926222636

Business Hours(China):

Beijing Time (CST): Mon - Fri, 9:00 AM - 6:00 PM

Response Time:
We strive to respond to all inquiries within 24 business hours. Response times may extend to 48 business hours during weekends, public holidays, or periods of high inquiry volume.

Official Company Name: Yinglun International Trade (Guangzhou) Co., Ltd.

Physical Address: Room 104, Building 14, No. 225 Xichong Main Street, Shiqiao Street, Panyu District, Guangzhou City, Guangdong Province, 511400, China