Shipping Policy
*Order Confirmation: Your order will enter the production phase upon receipt of your confirmation regarding the production details
1. Delivery Timeline
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 15 Business Days (All items are custom-made)
Shipping Time: 10 - 15 Business Days(Free Standard Shipping)
2. Shipping Regions
We currently ship only to the USA. In the future, we will try to expand our logistics services to more regions.
3. Address Restrictions
To ensure successful delivery, please note the following:
• PO Box addresses are not eligible for expedited shipping, as courier services do not deliver to post office boxes.
• APO addresses (U.S. military addresses) are not accepted for any shipping method. Kindly provide an alternative physical delivery address.
• Shipping available to Alaska, Hawaii, and Puerto Rico.
Please ensure your complete and accurate shipping address format is entered at checkout to avoid any regional routing or delivery delays.
4. Tracking
A tracking number will be sent via email once your order is dispatched.
You can track your package on our website under the "Order Tracking" page.
5. Customs & Taxes
100% covered by Merovow, no extra charges for customers.
For all international deliveries, Merovow operates on a Duties Delivered Paid (DDP) basis. All import duties, customs clearance fees, and local brokerage taxes are fully prepaid and absorbed by us. Our global customers are never responsible for any additional customs charges upon arrival, the final price at checkout is the absolute final price delivered directly to your doorstep.
6. Address Changes
Address changes are only accepted within 24 hours of order placement. Contact: service@merovow.com
7. Damaged or Lost Items
Damaged: Report with photos within 48 hours of delivery.
8. Lost
If tracking shows "Delivered" but you have not received it yet, please contact us immediately.
9. Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, shipping delays may occasionally occur due to factors beyond our control, including:
• Carrier or logistics disruptions
• Severe weather conditions
• Public holidays
• Customs inspections
• High shipping volumes during peak seasons
If your order is affected by an unexpected delay, we will notify you whenever possible and assist you with tracking updates and any available shipping information.
10. Get in Touch with Merovow
We are here to help! Whether you have a question about our items or need assistance with your order, please feel free to reach out.
Customer Support Email: service@merovow.com
Phone Number: +86 18926222636
Business Hours(US & China):
Beijing Time (CST): Mon - Fri, 9:00 AM - 6:00 PM
US Eastern Time (EST/EDT): Mon - Fri, 9:00 PM - 6:00 AM
Response Time:
We strive to respond to all inquiries within 24 business hours. Response times may extend to 48 business hours during weekends, public holidays, or periods of high inquiry volume.
Official Company Name: Yinglun International Trade (Guangzhou) Co., Ltd.
Physical Address: Room 104, Building 14, No. 225 Xichong Main Street, Shiqiao Street, Panyu District, Guangzhou City, Guangdong Province, 511400, China